Refund Policy

Satisfaction Guarantee

USImmigration guarantees your complete satisfaction with our service. Our clients and are our top priority. That is why if you are not satisfied with our service, we ask to give us the opportunity to first solve your problem. Email us at explaining your situation and our dedicated customer team will get right on it. However, if your problem cannot be resolved within 48 hours of purchase, we will issue a full refund.

Refund requests under this policy must be made within 30 days of purchase. Please note that this guarantee does not cover or refund any credit for monies paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, like translators. No refunds will be issued for any amount paid by you directly to third parties, such as attorneys. USImmigration is not a law firm and is not a substitute for an attorney or law firm.

Please note that we cannot guarantee the results or outcome of your specific proceeding. Please be aware that processing times depend entirely on the government and that in some cases, a government backlog can lead to long delays. Problems like these are beyond our control and are not covered by these guarantees.

We are fully committed to your immigration document preparation, our guarantee only covers satisfaction issues caused by USImmigration – not changes to your situation or your state of mind.

To Request a Refund:

To request a refund under our guarantees and policy, please contact us at with your name, order number and reason why you are requesting the refund.

USImmigration will process your refund request within ten (10) business days from receipt of all requested documentation. Please note that refunds will be issued to the individual who made the original payment to USImmigration.

is not a law firm and does not provide any legal services but general information and self-help services regarding immigration to the United States. This company is not a government website/agency/affiliate/representative. The US Citizens and Immigration Services have not endorsed this company. We do not represent any legal authority nor do we purport to act as legal counsel or advisor or any other form of legal representation. Our company provides a self-help software which provides detailed information regarding the process of how to correctly complete an immigration form and we only provide technical support in relation to the above. Therefore it is not a substitute for and does not replace legal advice. Clients will be able to request a refund, as long as they meet the requirements stated in the Refund Policy

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